FOCAL GROUP LLC
SMS Campaign and Messaging Policy
This policy explains how FOCAL GROUP LLC uses SMS and MMS messaging for product, event, account, notification, and campaign-related communications.
Messaging Program Purpose
FOCAL GROUP LLC may send text messages related to services, websites, applications, campaigns, events, scavenger hunts, account activity, customer support, reminders, invitations, alerts, and requested updates.
Consent and Opt-In
- We send SMS/MMS messages only to users who provide a phone number and consent to receive messages, or where messages are otherwise permitted by applicable law.
- Consent may be collected through web forms, registration forms, event sign-ups, account settings, invitation flows, or direct customer requests.
- Consent to receive marketing or campaign messages is not a condition of purchase.
Message Frequency and Costs
Message frequency varies by campaign, event, service, and user interaction. Message and data rates may apply. Your mobile carrier is not liable for delayed or undelivered messages.
Opt-Out and Help
- You may opt out at any time by replying STOP to a message.
- You may request assistance by replying HELP.
- You may also contact us at services@focalgroupai.com.
Privacy and Data Sharing
FOCAL GROUP LLC does not sell mobile opt-in information. We do not share mobile numbers, SMS consent records, or opt-in data with third parties for their own marketing purposes. We may share limited information with service providers who help us deliver messages, operate our services, comply with law, prevent fraud, or provide support.
Supported Carriers and Delivery
Messaging availability may vary by carrier, location, phone type, and network conditions. Delivery is not guaranteed. We may change or discontinue messaging programs at any time.
Contact
FOCAL GROUP LLC
Email: services@focalgroupai.com